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Refund policy

RETURNS & REFUND POLICY

At ČABANE Official, we take pride in the quality of our pieces. If you are not completely satisfied with your purchase, we are here to help you with the return process.

1. RETURN WINDOW

Our policy lasts 14 days from the date your order is delivered.

  • Initiation: You must notify us of your intent to return within 14 days of delivery.

  • Arrival: Returned items must be received back at our facility within 14 days of the initial delivery date.

  • Late Returns: If 14 days have passed since your delivery, we unfortunately cannot offer a refund or exchange.

  • Tracking number is required - No refund will be issued without proof of return shipment

2. ELIGIBILITY REQUIREMENTS

To ensure a successful return, items must meet the following "Pristine Condition" standards:

  • Items must be completely unused, unworn, and unwashed.

  • All original packaging, including boxes, dust bags, and branded tissue, must be included.

  • All tags and labels must remain attached and intact.

  • The item must be in a 100% resalable condition. Any signs of wear (scents, scratches, marks, discolouration or make-up marks) will result in the return being rejected and sent back to the customer.

Non-Returnable Items:

For hygiene reasons, earrings and pierced jewellery cannot be returned or exchanged unless they are faulty upon arrival.

3. THE RETURN PROCESS

As a small business, we do not currently cover return shipping costs. The customer is responsible for all return postage fees.

  1. Request a Return: Email us at Support@cabaneofficial.com with your Order Number and full name to receive the correct return address.

  2. Complete the Form: Ensure you include your Returns Form (or a note with your name and order number) inside the package.

  3. Ship with Tracking: We mandate the use of a tracked shipping service. Please keep your tracking number—we cannot issue a refund without proof of return shipment.

  4. Secure Packaging: Please package items securely. ČABANE Official is not responsible for items damaged or lost during the return transit.

4. FAULTY OR DAMAGED ITEMS

If your order arrives damaged or there is an issue with your parcel, you must contact us within 24 hours of delivery. Please include:

  • Your order number.

  • Clear photos or videos of the damaged item.

  • Photos of the internal and external packaging, including the shipping label.

  • Late reports (after 24 hours) may be rejected.

5. REFUNDS

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

  • Approval: If approved, your refund will be processed to your original method of payment.

  • Timeline: Please allow 5–10 business days for the funds to reflect in your account, depending on your bank’s processing times.

  • Shipping Costs: Original shipping fees are non-refundable.

6. EXCHANGES

We currently do not offer direct exchanges. If you require a different size or style, please follow the return process for a refund and place a new order through our website.

Contact Us If you have any further questions regarding our policy, please reach out to our team at Support@cabaneofficial.com. Thank you for your understanding and for supporting ČABANE Official.

RETURNS SUMMARY

Feature Policy Detail
Return Window 14 days from delivery to notify and return.
Condition Unworn, unwashed, all tags attached, and in original packaging.
Earrings/Jewellery Non-returnable for hygiene reasons (unless faulty).
Return Shipping Customer responsibility; tracked service is mandatory.
Faulty Items Must be reported within 24 hours of delivery.
Refund Time 5–10 business days after approval.
Exchanges Not available; please return for a refund and re-order.